Josh Shipley

Shippenn Enterprises

June 2019 - Current

Managing Partner

• Drive the company's mission and vision by providing strategic direction and leadership.
• Identify and pursue new business opportunities; nurture and grow existing client relationships.
• Ensure operational excellence across all facets of the MSP business. Continuously refine processes to optimize efficiency and service delivery.
• Lead, mentor, and expand a high-performing team. Foster a culture of collaboration, innovation, and continuous learning.
• Oversee financial planning, budgeting, and forecasting. Monitor financial performance and drive profitability.
• Identify and manage business risks, ensuring compliance with industry standards and regulations.
• Champion the adoption of new technologies and best practices to keep Shippenn Enterprises at the forefront of the industry.

Mustard Seed Market & Café - Grocery Chain

May 2016 - Current

Systems Administrator

• Maintain all of Mustard Seed’s domain, email, security, and data center systems.
• Manage the IT Support Team and assign duties based on helpdesk tickets.
• Develop systems for the various departments to use in day-to-day operations.
• Implemented complex data systems, including MS SQL 2016, ScanMaster POS, BRDATA, On-prem Exchange, Microsoft Remote Desktop Service, Thinclients utilizing PXE Boot.
• Provisioned network and telephony upgrades company wide.
• Despite leaving full-time employment with Mustard Seed Market & Café, I have maintained a good working relationship with them and still perform duties on a project by project basis as well as a consultant for my successor.

Robert Half Technologies & Morgan’s Foods, Inc. - YUM! Brands Franchisee

October 2014 - May 2016

Technical Support Specialist

• Worked with various departments to update and maintain the in house software packages.
• Maintain and administer all of Morgan’s Foods domain, email, and data center systems.
• Provisioned and coordinated installations of primary and redundant network connections for all restaurants nationwide.
• Designed and implemented various telephony, backup, and network solutions under the supervision of the IT Director.

IT Consultant

• On temporary assignment at Morgan’s Foods, Inc. through Robert Half Technologies until hired on full time in January 2015.

Global Wifi Solutions - Network Consultants

April 2014 - September 2014

IT Project Coordinator - Project Based Contract

• Ensured the timely completion of multiple ongoing projects for a major mobile network carrier.
• Reported directly to clients on their ongoing and upcoming projects.
• Checked the quality of all work completed by all field technicians.

Level I Support and Technical Writer - Project Based Contract

• Designed wireless networks based on the client's specific needs.
• Supported field technicians.

Apple American Group - Applebee’s Franchisee

January 2007 - April 2014

Assistant Restaurant Systems Manager

• Managed and maintained restaurants’ computer systems in the Northeast Ohio market.
• Installed and maintained restaurants’ surveillance systems.
• Performed emergency maintenance on all front and back of house KDS, POS, and surveillance computer systems.